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BPM: The Intelligent Assembly Line

Screenshot “Efficiency is doing things right; effectiveness is doing the right things.”
— Peter Drucker

Henry Ford and “Taylorism” revolutionized productivity in the Industrial Age. Information-based BPM is doing the same for the Information Age. Rather than optimizing the physical production of goods, organizations must optimize the services provided by knowledge workers.

Today, value, efficiency, and effectiveness are measured in minutes and seconds rather than in hours and days. As maximizing productivity becomes increasingly vital to corporate survival, information-based BPM offers transformative opportunities. Workflow management is a core technology enabling information-based BPM.
This paper discusses:

BPM basics, current state, and challenges
Examples and benefits of information-based BPM “In Action”
How BPM and workflow can optimize operations, reduce errors, and support compliance

Together, information-based BPM and workflow enable companies to do the right things―in the right ways.

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